WEN Hair Care Reviews

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6 positive – 6 negative

Want to find out the truth about WEN Hair Care products? Read what real users have to say about them!

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WEN Hair Care products by Los Angeles stylist Chaz Dean are made without damaging chemicals such as sodium laurel sulfate.  The unique Cleansing Conditioner is a 5-in-1 product that acts as a shampoo, conditioner, deep conditioner, detangler and leave-in conditioner.

Who’s it For?

WEN Hair Care products are designed for people who want to explore more natural, less damaging alternatives to traditional hair care.  The products do not contain sulfates and detergents, which are known to remove the natural oils from our hair and leave us with dry, frizzy, damaged hair.  WEN claims that their products are for every hair type from fine to dry to oily and everywhere in between.

Mira Hair Oil

Pros

The main pros of WEN Hair Care products are:

  • Sulfate-, paraben- and shampoo-free
  • Reduces need for excessive products
  • Can be used on a variety of hair types
  • Has been used by hundreds of thousands of women – plenty of reviews are available

WEN Cleansing Conditioner

As mentioned above, the unique thing about the main WEN Hair Care product, the Cleansing Conditioner, is that it is shampoo-free and takes the place of five products (shampoo, conditioner, deep conditioner, detangler and leave-in conditioner).  Rather than using shampoo and conditioner, you simply apply the Cleansing Conditioner with a multi-step application process.  (Note:  See below for our application tips.)

Cons

When reading WEN Hair Care reviews, some users complained of oily hair.  Because WEN Hair Care products are shampoo-free, not using the appropriate amount of Cleansing Conditioner can cause problems with excessive product build-up that leaves hair oily or weighed down.

Here is what one WEN Hair Care review suggests:

I use 8-10 pumps and my hair is to my waist. It may not feel like enough at first, just keep rubbing it in. Add a dab of water or two. That is plenty, you will see. Then keep massaging and leave in for 5 minutes. After that, with the conditioner, NEVER use more than a dime size dab and rub it lightly into your hands. Then apply to the lower shaft of hair, middle way to ends. If you use too much product you will hate it and go broke.

Many other reviews also suggested to use less product than the directions recommend to avoid oily hair.

The Solution to WEN Hair Care Complaints

Although WEN sells the products directly through their website and infomercials via an auto-bill club program, some consumers have complained online about the club.

The thing is, based on WEN Hair Care reviews at sites like Amazon, a lot of consumers like WEN Hair Care!  As with any product there are some negative reviews, but many of the negative reviews are about the club program.

Luckily, instead of purchasing through the club program, you can try out the products individually via Amazon.  Here’s a comparison chart showing you what you would get if you joined the WEN Hair Care club versus purchasing on Amazon:

WEN 30-DayWEN 90-DayAmazon
Cleansing Conditioner12oz24ozBUY 16oz ON AMAZON
Style Creme2.03oz4ozBUY 4oz ON AMAZON
Re Moist1.98oz4ozBUY 4oz ON AMAZON
Texture Balm (bonus)0.35oz0.70ozBUY 0.35oz ON AMAZON
Keep in mind that even though all of the links above are from different sellers on Amazon, they are all fulfilled by Amazon, so you will still get free super saver shipping!

Remember, when you purchase through Amazon, you are not being enrolled in the auto-bill program.  Some people who purchased on the WEN site and were enrolled in auto bill complained on Amazon, even though they did not make their purchase through Amazon. (Note: You will see complaints about that aspect in the reviews below as well!)

More WEN Options – Choose the Right One for Your Hair Type

All of the links above are for the Sweet Almond Mint scent, which is what comes in the WEN Hair Care club.  However, WEN also offers several other scents that are available on Amazon. Check out the descriptions of the scents below to see which formulation is best suited for your hair type.

Lavender (“enriched by the calming, soothing, relaxing and invigorating properties of lavender that also stimulates the scalp to promote healthy hair growth“)

Pomegranate (“suitable for all hair types“)

Fig (“universal cleanser which, due to its rich, dense consistency, works exceptionally well to moisturize, hydrate and replenish dry, heat-damaged, color-treated, or dehydrated hair“)

Cucumber Aloe (“clarifying, cleansing conditioner perfect for fine hair.  Its natural astringent and antioxidant properties effectively cleanse while helping diminish excess oil in the scalp and rehydrate dry hair.”)

Tea Tree (“fortified with miraculous stimulating and rejuvenating properties that aid in alleviating sensitive, dry or flaky scalps“)

Complete Set

WEN Hair Care Reviews

We think WEN Hair Care products have gotten a bad rap in some reviews for the wrong reasons.  When you dig into customer reviews by those who are satisfied with how they received their purchase and are correctly applying the products, a majority of users are happy.

What did you think about WEN Hair Care Products?  Leave your review in the comments below!

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16 Responses to “WEN Hair Care Reviews”

  1. Jessica (RealHairProductReviews.com editor) Reply at
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    About a month ago, I purchased WEN Sweet Almond Mint Cleansing Conditioner through Amazon. Before purchasing, I spent a great deal of time reading reviews from other users. Unfortunately this isn’t a product that you can buy and throw on your hair without thinking it through. I found it to be a great product, but I had to put the effort into finding the right amount to use for my hair.

    Because I have tried out a lot of sulfate-free shampoos and conditioners, I was expecting the lack of lather that this product produces. Do not take this as meaning you need to add more to your hair! I think a lot of people add a bunch to their hair, thinking they need to see lather, and that just gets the product gunked up in their hair.

    You’re “supposed” to use three to eight pumps per section (four sections) of hair depending on your hair type, but after reading negative reviews about weighed down hair, I knew that would make my hair look awful. I started off with ONE pump per section, didn’t feel it was enough, and settled at two pumps per section. That’s all! FYI, my hair is just below my armpit and medium thickness. Obviously you will need to adjust for your hair type.

    I followed the rinsing instructions exactly: rinse in cold water, rinse for a long time, and rinse before AND after use.

    Lastly, based on what I read in other reviews, I also decided to do a once-a-month shampoo with a sulfate-free shampoo, just to ensure that I won’t experience any product build-up from the Cleansing Conditioner.

    All in all, I was pleased with the WEN Cleansing Conditioner and am going to try some of their other products. However, I really wish the instructions were better because I think people would have much better experiences.

    WEN Product(s) Used:: Cleansing Conditioner
    WEN Scent(s) Used:: Sweet Almond Mint
    Where did you purchase your WEN product(s)?: Amazon
    What is your hair type?: naturally frizzy, dry
    Would you buy it again?: Yes

    Was this review helpful to you? Yes   No

    Feedback: 173 positive, 12 negative
    • Walid Abdelhadi Reply at

      I disliked wenhaircare products and when I returned the products they refused to refund me eventhough I have received approval from their customer service to ship the product anyhow I lost extra $25 on mail and I got $00 back. be careful I dont recommend this company products, I feel that all the recommendation adds were from fake people. don’t trust this company.

      Where did you purchase your WEN product(s)?: WEN
      Would you buy it again?: Yes

      Was this review helpful to you? Yes   No

      Feedback: 36 positive, 19 negative
      • RealHairProductReviews Reply at

        Hi Walid,

        I completely agree that many people have had problems with the WEN automatic bill club, which is why I addressed it in my post and suggested that people order through Amazon instead. That way they can test out the products without receiving additional shipments.

        Was this review helpful to you? Yes   No

        Feedback: 69 positive, 10 negative
    • Caddowoman Reply at
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      Once on their mailing list you’ll be spammed forever. Not worth the cost or trouble. I found homemade cleansers online that work just as well

      WEN Product(s) Used:: Cleanser, deep conditioner, styling and remoisturizing
      WEN Scent(s) Used:: Almond mint
      Where did you purchase your WEN product(s)?: WEN
      What is your hair type?: Fine, dry
      Would you buy it again?: No

      Was this review helpful to you? Yes   No

      Feedback: 27 positive, 13 negative
  2. Annette Reply at
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    I have been using Wen for about a year now and I love it! I am surprised at some of the reviews that talk about it making their hair oily. I have not had that experience. My hair length is just above my shoulders, fine textured and oily. I have to wash my hair every day. I use Wen, and don’t really follow all of the very explicit instructions that come with it because they are a little much for me. I do use enough pumps for good coverage (about 6 pumps), however I don’t use cold water and I don’t leave it in for as long as it says. I rinse thoroughly with warm – hot water. I was having trouble with frizziness after the birth of my daughter (my hair texture changed), and Wen leaves it so soft and a lot less frizzy than when I was using “regular” shampoo. It is one product that actually does what it says it will do – improve your hair.

    WEN Product(s) Used:: Cleansing Conditioner
    WEN Scent(s) Used:: Sweet Almond Mint
    Where did you purchase your WEN product(s)?: WEN
    What is your hair type?: Fine & Oily
    Would you buy it again?: Yes

    Was this review helpful to you? Yes   No

    Feedback: 68 positive, 6 negative
  3. Product Overall
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    The first couple of times that I used the Wen product my hair looked Great! Then I noticed after using the product almost 3 weeks my hair was looking finer and starting to break off. That had never happened to me before.
    I went to see my hair dresser and he told to stop using Wen.That it was thinning my hair. That he had other customers and friends that had the same experience with the product. I called Wen and their response was that I needed their Lavender product. That dry fine hair was better with Lavender than with Sweet Almond Mint but was not available with the TV offer. Hello! I told them upfront when they asked me about my hair that it was fine and dry. Now I can’t get the broken and thinned hair back. People need to be aware that the stories are not always positive. The shampoo time is much longer which would have been worth it –if the experiences would have been the same as the first two times.

    WEN Product(s) Used:: Cleansing Conditioner, Styling Creme, Replenishing Treatment Mist,
    WEN Scent(s) Used:: Sweet Almond Mint
    Where did you purchase your WEN product(s)?: WEN
    What is your hair type?: Dry, Fine
    Would you buy it again?: No

    Was this review helpful to you? Yes   No

    Feedback: 52 positive, 5 negative
  4. molly Reply at
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    i bought the fig cleaning conditioner about two months ago. my cousin tried the original type from the wen site and liked it, so i researched the products online and decided to buy the fig formulation b/c it’s supposed to be good for dry and color treated hair. honestly, i was not a fan of the smell–very weird, i read another review that said it smelled like cough syrup and i agree. i do like it tho and feel like it has made my hair softer and less frizzy. i didn’t have any hair shedding issues but maybe that’s b/c my hair is thick? my biggest complaint is that it’s a bit expensive, so i may only buy it on occasion.

    WEN Product(s) Used:: cleansing cond
    WEN Scent(s) Used:: fig
    Where did you purchase your WEN product(s)?: Amazon
    What is your hair type?: curly and dry
    Would you buy it again?: Yes

    Was this review helpful to you? Yes   No

    Feedback: 27 positive, 6 negative
  5. Miss K Reply at
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    LOVE. The only shampoo (well, not-shampoo) I’ve tried that doesn’t fade my hair color!!! You have to rinse like crazy though and CLARIFY once every week or two. I use “Neutrogena Anti-Residue” to clarify. A bottle is about $6 to $8 and lasts a really long time.

    WEN Product(s) Used:: Conditioner
    WEN Scent(s) Used:: Sweet Almond
    Where did you purchase your WEN product(s)?: WEN
    What is your hair type?: Average volume, slightly oily near roots
    Would you buy it again?: Yes

    Was this review helpful to you? Yes   No

    Feedback: 28 positive, 2 negative
  6. Melita Reply at
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    Very dissatisfied with the product but what I was even more unhappy about was the customer service. They will gladly refund you the money if you’re not happy with the product when you return it to them. What they don’t tell you is that you have to pay for the shipping back yourself. They’ll refund $45 and shipping is $35. Very unhappy customer. No such thing as a miracle shampoo.

    Where did you purchase your WEN product(s)?: WEN
    Would you buy it again?: No

    Was this review helpful to you? Yes   No

    Feedback: 23 positive, 5 negative
  7. Kathy Reply at

    I have extremely dry hair and tried Wen. It didn’t improve my hair condition whatsoever. I would not recommend. It’s not a bad product but it certainly isn’t what they claim it is.

    WEN Product(s) Used:: All of them
    WEN Scent(s) Used:: Almond
    Where did you purchase your WEN product(s)?: WEN
    What is your hair type?: Extremely dry
    Would you buy it again?: No

    Was this review helpful to you? Yes   No

    Feedback: 17 positive, 2 negative
  8. Paula Reply at
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    I have used Wen haircare products for about a year. I like the Lavender scent and the new scent Spring Gardenia green tea. I like the way it makes my hair feel, and how much it shines. I prefer to buy it when I want.

    WEN Product(s) Used:: cleansing conditioner, styling creme, replenishing treatment ist
    WEN Scent(s) Used:: Lavender, Sweet Almond Mint, Spring Gardenia
    Where did you purchase your WEN product(s)?: WEN
    What is your hair type?: colored,
    Would you buy it again?: Yes

    Was this review helpful to you? Yes   No

    Feedback: 12 positive, 3 negative
  9. Christine Reply at
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    ….tried WEN for my hair, and didn’t like it…..cancelled my account on May 2nd….refused delivery on the second package on May 3rd…..they charged me today for that shipment….blamed the post office for the delay, and told me it would be 4-6 weeks for them to receive it and process it….sadly I knew better than to order something with an automatic billing….never again!!!

    Where did you purchase your WEN product(s)?: WEN
    What is your hair type?: Normal to Dry Curly
    Would you buy it again?: No

    Was this review helpful to you? Yes   No

    Feedback: 17 positive, 3 negative
  10. Brittany Reply at
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    Product was great for the first few washes,but I did not feel my hair was clean afterwards. I ended up going back to my regular shampoo and conditioner after about a month.

    WEN Product(s) Used:: April
    WEN Scent(s) Used:: Almond mint
    Where did you purchase your WEN product(s)?: WEN
    What is your hair type?: Fine
    Would you buy it again?: No

    Was this review helpful to you? Yes   No

    Feedback: 12 positive, 4 negative
  11. Peterson Reply at

    BUYER BEWARE: When you order the trial product, they get your CC and start sending you 3 month subscriptions without your authorization or approval. Read some other reviews and knew that was going to happen so warned my CC Co. right away. Still got hassled by Wen even though I sent their product back that I did not want, authorize, or order. Product did not work for me. Will never buy from this company again. If they have to push their product like this, can’t be that great!

    WEN Product(s) Used:: Included in trial pkg
    WEN Scent(s) Used:: Almond
    Where did you purchase your WEN product(s)?: WEN
    What is your hair type?: Dry
    Would you buy it again?: No

    Was this review helpful to you? Yes   No

    Feedback: 17 positive, 3 negative
  12. Patrick Reply at
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    Ease of Use

    Pay attention buyers!!!! They get your payment information and oops get amnesia.
    They don’t return e-mails and customer
    service on the phone don’t have a clue.
    First trial product did not work for me.
    Sent the 2nd unopened product back that I
    did not order. Still waiting patiently
    since April 12th 2012 for my refund.

    WEN Product(s) Used:: Trial Pkg
    WEN Scent(s) Used:: Almond
    Where did you purchase your WEN product(s)?: WEN
    What is your hair type?: Blk, long, and dry
    Would you buy it again?: No

    Was this review helpful to you? Yes   No

    Feedback: 15 positive, 1 negative
  13. Kathy Norris Reply at
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    I researched this product for awhile before purchasing it. The only thing I wish I hadn’t done was the auto bill thing. Hate it! The product I love. My hair is course and just below my shoulders. I get it highlighted every 4 weeks. I have been very pleased. I have always bought salon products so the price is actually cheaper. I plan on purchasing from Amazan from now on. My hair is never oily. However, I do agree with the above reviews. You have to play with the amount you apply to your hair once you figure this out then you are good to go!

    WEN Product(s) Used:: trial pkg
    WEN Scent(s) Used:: Almond
    Where did you purchase your WEN product(s)?: WEN
    What is your hair type?: Highlighted long coarse
    Would you buy it again?: Yes

    Was this review helpful to you? Yes   No

    Feedback: 10 positive

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